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Auto-Renewal, Expiry, and Resource Lifecycle Policy

1) Auto-Renewal Defaults and Applicability

Metered Resources (Hourly / Spot)

  • Auto-renewal is ON by default and cannot be turned OFF.

  • Because auto-renewal cannot be disabled, reactivation does not apply to metered (usage-based) resources.

Non-Metered Resources (Fixed-Term Plans: Monthly / Quarterly / Half-Yearly / Yearly)

  • Fixed-term subscriptions auto-renew by default.

  • You may choose to turn OFF auto-renewal.

  • If auto-renewal is OFF, the subscription will expire at the end of its term unless renewed manually.

2) Subscription Expiry Notifications (Email)

To help prevent service disruption, we send consolidated email reminders for subscriptions nearing expiry:

  • 7 days before expiry

  • 3 days before expiry

  • 1 day before expiry

These emails include:

  • A list of expiring subscriptions

  • Recommended actions to ensure uninterrupted service

3) What Happens After Expiry (Deactivation & Restrictions)

If a fixed-term subscription expires (for example, if auto-renewal is OFF or renewal fails):

  • The resource is deactivated, and restrictions are applied.

  • You will receive an email confirming deactivation and outlining the restrictions, including:

    • Compute instances are shut down

    • GPU resources are shelved

4) Deletion Timeline and Notifications

If no corrective action is taken after deactivation:

  • 2 days before deletion: An email reminder is sent notifying you of the scheduled deletion.

  • 7 days after expiry:

    • The resource has been permanently deleted

    • A confirmation email is sent

5) How to Prevent or Resolve Impact

To Prevent Deactivation (Recommended)

  • Keep auto-renewal ON for fixed-term subscriptions to ensure uninterrupted service.

To Prevent Deletion After Deactivation

  • Reactivate the subscription within the retention window.

    • Reactivation restores the subscription and cancels the scheduled deletion (subject to platform eligibility and successful billing).

Billing on Reactivation

  • Reactivation may include:

    • Charges for the deactivated period, and

    • Charges for the renewed subscription term, as applicable.

6) Resource Dependency and Automatic Renewal

  • If a resource is dependent on another resource and cannot be deleted independently (for example, a storage volume attached to a compute instance),

  • That dependent resource will be automatically renewed for the next billing cycle, even if auto-renewal is otherwise turned OFF.

  • This ensures service integrity and prevents unintended data loss or system inconsistency.

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