> For the complete documentation index, see [llms.txt](https://docs.acecloud.ai/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.acecloud.ai/knowledge-base/support/how-to-manage-support-tickets.md).
# How to Manage Support Tickets?
### a. How do I view my ticket dashboard?
Follow the steps below to learn how to view your ticket dashboard:
**Step 1:** Login to the [customer portal](https://customer.acecloudhosting.com/).
**Step 2:** Click on **Support** on the left-hand-side menu, then hit on **Tickets**.
**Step 3:** Here, you can see your ticket dashboard.
### **b.** How do I create a ticket?
Follow the steps below to learn how to create a ticket:
**Step 1:** Click on **Create** **Ticket** to open a new ticket.
**Step 2:** Choose the department for your ticket, enter the details, and click on **Submit.**
| Field | Description |
| ---------- | -------------------------------------------------- |
| Category | Select the category under which your ticket falls. |
| Priority | Select the priority of the ticket. |
| Subject | Enter the subject of the ticket. |
| Message | Specify the exact details of your issue. |
| Attachment | Upload any image or document related to the issue. |
### c. How do I view my recent tickets?
Follow the below steps to learn how to view your recent tickets:
**Step 1:** Click on **Total Tickets** to view your recent tickets.
**Step 2:** Here, you can view all of your recent tickets.
### d. How do I view my closed tickets?
Follow the below steps to learn how to view your closed tickets:
**Step 1:** Click on **Closed Tickets**.
**Step 2:** Here, you can view all of your closed tickets.
### e. How do I view my open tickets?
Follow the below steps to learn how to view your open tickets:
**Step 1:** Click on **Open Tickets.**
**Step 2:** Here, you can view all of your open tickets.
### f. How to close a ticket?
Follow the below steps to learn how to close a ticket:
**Step 1:** Click on **Open Tickets.**
**Step 2:** Click on the ticket you want to close.
**Step 3:** Click on **Close Ticket**.
**Step 4:** Click on **Confirm** to close the ticket.
### g. How to reply to a ticket?
Follow the below steps to learn how to reply to a ticket:
**Step 1:** Click on **Total Tickets.**
**Step 2:** Click on the ticket you want to reply to.
**Step 3:** Click on **Reply**.
**Step 4:** Write your message, add any attachments if required, and click on **Send**.
### h. How to download ticket details in a CSV file?
Follow the below steps to learn how to download ticket details in a CSV file:
**Step 1:** Click on the ticket type for which you want to download the ticket details.
**Step 2:** Click on the file icon to download the CSV file.
