# How to Manage Support Tickets?

### a. How do I view my ticket dashboard?

Follow the steps below to learn how to view your ticket dashboard:

**Step 1:** Login to the [customer portal](https://customer.acecloudhosting.com/).

<figure><img src="/files/3fPMtBbK5U2Xk7y5Zv4a" alt=""><figcaption></figcaption></figure>

**Step 2:** Click on **Support** on the left-hand-side menu, then hit on **Tickets**.

<figure><img src="/files/jQ5emxmH4ZSpP4C41yNw" alt=""><figcaption></figcaption></figure>

**Step 3:** Here, you can see your ticket dashboard.

<figure><img src="/files/DHAkRNATUrfztDIrU06O" alt=""><figcaption></figcaption></figure>

### **b.** How do I create a ticket?

Follow the steps below to learn how to create a ticket:

**Step 1:** Click on **Create** **Ticket** to open a new ticket.

<figure><img src="/files/jNRbi4Az7ETp0ibe9OnS" alt=""><figcaption></figcaption></figure>

**Step 2:** Choose the department for your ticket, enter the details, and click on **Submit.**&#x20;

<figure><img src="/files/3PV7yUaF86910rU6AZq8" alt=""><figcaption></figcaption></figure>

| Field      | Description                                        |
| ---------- | -------------------------------------------------- |
| Category   | Select the category under which your ticket falls. |
| Priority   | Select the priority of the ticket.                 |
| Subject    | Enter the subject of the ticket.                   |
| Message    | Specify the exact details of your issue.           |
| Attachment | Upload any image or document related to the issue. |

### c. How do I view my recent tickets?

Follow the below steps to learn how to view your recent tickets:

**Step 1:** Click on **Total Tickets** to view your recent tickets.

<figure><img src="/files/0jII2N3zN8hYLyTqlWou" alt=""><figcaption></figcaption></figure>

**Step 2:** Here, you can view all of your recent tickets.

<figure><img src="/files/2pCJZQ2CmmEAmv1r3bA3" alt=""><figcaption></figcaption></figure>

### d. How do I view my closed tickets?

Follow the below steps to learn how to view your closed tickets:

**Step 1:** Click on **Closed Tickets**.

<figure><img src="/files/m6JbuZ4Ks8AqwoLmEPWD" alt=""><figcaption></figcaption></figure>

**Step 2:** Here, you can view all of your closed tickets.

<figure><img src="/files/8GgScoJdGIvoi478ZQGw" alt=""><figcaption></figcaption></figure>

### e. How do I view my open tickets?

Follow the below steps to learn how to view your open tickets:

**Step 1:** Click on **Open Tickets.**

<figure><img src="/files/yOG3delLox1ZgRAcJGuU" alt=""><figcaption></figcaption></figure>

**Step 2:** Here, you can view all of your open tickets.

<figure><img src="/files/dRFFIsBFFIZKmNfxsMlA" alt=""><figcaption></figcaption></figure>

### f. How to close a ticket?

Follow the below steps to learn how to close a ticket:

**Step 1:** Click on **Open Tickets.**

<figure><img src="/files/RuYLHoLaULxYm4oVC5PT" alt=""><figcaption></figcaption></figure>

**Step 2:** Click on the ticket you want to close.

<figure><img src="/files/DtYTQ9g8QgAg1bdoudKA" alt=""><figcaption></figcaption></figure>

**Step 3:** Click on **Close Ticket**.

<figure><img src="/files/PkTLBUiTH5mmapTgFd2Q" alt=""><figcaption></figcaption></figure>

**Step 4:** Click on **Confirm** to close the ticket.

<figure><img src="/files/K69Ub7C2fDdab4hWytwb" alt=""><figcaption></figcaption></figure>

### g. How to reply to a ticket?

Follow the below steps to learn how to reply to a ticket:

**Step 1:** Click on **Total Tickets.**

<figure><img src="/files/ehbfq6t8x1uHPxe2YZJD" alt=""><figcaption></figcaption></figure>

**Step 2:** Click on the ticket you want to reply to.

<figure><img src="/files/o7KOM5sy4lHdhDlgSFjs" alt=""><figcaption></figcaption></figure>

**Step 3:** Click on **Reply**.

<figure><img src="/files/E9GLEcKxNAB694fKakuq" alt=""><figcaption></figcaption></figure>

**Step 4:** Write your message, add any attachments if required, and click on **Send**.

<figure><img src="/files/7uYWMjnmyrLJ1khTKYHK" alt=""><figcaption></figcaption></figure>

### h. How to download ticket details in a CSV file?&#x20;

Follow the below steps to learn how to download ticket details in a CSV file:

**Step 1:** Click on the ticket type for which you want to download the ticket details.

<figure><img src="/files/FRVgdgDEluQEX4E8f9PD" alt=""><figcaption></figcaption></figure>

**Step 2:** Click on the file icon to download the CSV file.

<figure><img src="/files/rfD6lhWGdOlP3LDTpEbb" alt=""><figcaption></figcaption></figure>


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