How to Manage Support Tickets?

a. How do I view my ticket dashboard?

Follow the steps below to learn how to view your ticket dashboard:

Step 1: Login to the customer portal.

Step 2: Click on Support on the left-hand-side menu, then hit on Tickets.

Step 3: Here, you can see your ticket dashboard.

b. How do I create a ticket?

Follow the steps below to learn how to create a ticket:

Step 1: Click on Create Ticket to open a new ticket.

Step 2: Choose the department for your ticket, enter the details, and click on Submit.

Field	Description
Category	Select the category under which your ticket falls.
Priority	Select the priority of the ticket.
Subject	Enter the subject of the ticket.
Message	Specify the exact details of your issue.
Attachment	Upload any image or document related to the issue.

c. How do I view my recent tickets?

Follow the below steps to learn how to view your recent tickets:

Step 1: Click on Total Tickets to view your recent tickets.

Step 2: Here, you can view all of your recent tickets.

d. How do I view my closed tickets?

Follow the below steps to learn how to view your closed tickets:

Step 1: Click on Closed Tickets.

Step 2: Here, you can view all of your closed tickets.

e. How do I view my open tickets?

Follow the below steps to learn how to view your open tickets:

Step 1: Click on Open Tickets.

Step 2: Here, you can view all of your open tickets.

f. How to close a ticket?

Follow the below steps to learn how to close a ticket:

Step 1: Click on Open Tickets.

Step 2: Click on the ticket you want to close.

Step 3: Click on Close Ticket.

Step 4: Click on Confirm to close the ticket.

g. How to reply to a ticket?

Follow the below steps to learn how to reply to a ticket:

Step 1: Click on Total Tickets.

Step 2: Click on the ticket you want to reply to.

Step 3: Click on Reply.

Step 4: Write your message, add any attachments if required, and click on Send.

h. How to download ticket details in a CSV file?

Follow the below steps to learn how to download ticket details in a CSV file:

Step 1: Click on the ticket type for which you want to download the ticket details.

Step 2: Click on the file icon to download the CSV file.